Shipping Policy

Last Updated: August 4, 2026

Thank you for shopping with Souq Awwal. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times vary depending on your location:

• Local Orders: 2–7 business days

• International Orders: 7–21 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

3. Shipping Charges

Shipping costs are calculated during checkout based on your delivery location, package weight, and selected shipping method.

Any available free shipping offers will be clearly displayed on the website when applicable.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

You can use the tracking number provided to monitor the status of your shipment.

5. Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Souq Awwal is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

6. Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country unless otherwise stated.

7. Delayed or Lost Shipments

While we work with reliable shipping partners, occasional delays may occur.

If your order is significantly delayed or appears to be lost, please contact us, and we will work with the shipping carrier to investigate the issue.

8. Damaged Packages

If your package arrives damaged:

• Inspect the package upon delivery.

• Take clear photos of the package and product.

• Contact us within 48 hours of receiving your order.

We will review your claim and provide an appropriate resolution.

9. Failed Delivery Attempts

If delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for reshipment.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Souq Awwal
Email: hasanjamyl@hasanjamyl.com

Thank you for choosing Souq Awwal. We appreciate your trust and strive to deliver your orders as quickly and securely as possible.