Privacy policy

Privacy Policy

Last Updated: August 4, 2026

At Souq Awwal, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visits

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you regarding your orders

  • Provide customer support

  • Improve our website and services

  • Send promotional emails (only if you have opted in)

  • Prevent fraud and enhance website security

  • Comply with legal obligations

3. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences

  • Improve website functionality

  • Analyze website traffic

  • Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

  • Payment service providers

  • Shipping and logistics partners

  • Website hosting and technical service providers

  • Legal authorities when required by law

These third parties receive only the information necessary to perform their services.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. While we strive to safeguard your data, no internet transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders

  • Provide customer support

  • Meet legal, tax, and accounting obligations

  • Resolve disputes and enforce our policies

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your personal data

  • Withdraw consent where applicable

  • Request a copy of your stored information

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Souq Awwal
Email: hasanjamyl@hasanjamyl.com

We are committed to protecting your privacy and handling your personal information responsibly.